Delivery Promise
Adding the Delivery Promise Block to your Shopify Checkout
Billing for Delivery Promise
Delivery Promise A/B Testing
Delivery Promise Frequently Asked Questions
Disabling the Shopify "Shipping Speed" in Checkout
Setting Up Delivery Promise
Setting Up the Wonderment Delivery Promise on Your Product Page
Getting Started
Launching Wonderment with Klaviyo
Setting Up Two-Factor Authentication
Signing Up For The App
Step 1: Settings & Integrations
Step 2: Create a New Storefront Tracking Page 📦
Step 3: Launching Wonderment
Wonderment Overview & CX Training
Integrations
Attentive
Attentive - What data is available inside of Attentive events?
Capturing SMS consent on Wonderment Tracking Pages with Attentive SMS + Klaviyo
Integrating Wonderment with Attentive
Starting Templates for Attentive SMS
Corso
Fairing
Gorgias
Iterable
Judge.me
Junip
Klaviyo
Adding SMS to Wonderment-Driven Klaviyo Flows
Approving Klaviyo Email Notifications
Capturing Marketing consent on Wonderment Tracking Pages with Klaviyo Forms
Common Date Formatting In Klaviyo
Creating A Split Shipment Email
Integrating Wonderment with Klaviyo
Klaviyo "Tracking Page Viewed" Event And Flow Template
Klaviyo Flow Performance Reporting
Klaviyo Transactional Revenue Reporting
Setting Up Fulfillment Delayed Alert in Wonderment
Starting Templates for Klaviyo SMS
Upgrading Your Klaviyo Integration
What data is available inside of Integration events?
Loop Returns
Okendo
Postscript
Capturing SMS consent on Wonderment Tracking Pages with PostScript SMS + Klaviyo
Integrating Wonderment with Postscript
Starting Templates for PostScript SMS
Rebuy
Recart
Sendlane
Slack
Stamped.io
Webhooks
Yotpo
Zendesk
Reporting
Add a Delivery Experience Survey to your Tracking Page
Creating A Delivery Feedback Survey
Scheduled Reporting
Shipping
What carriers does Wonderment support?
What shipping and delivery events does Wonderment support?
Why send your own shipping notifications?
Shopify
Disable Shopify's default shipping notification emails
How does Wonderment handle privacy requests for customer data?
How to exclude orders from the Shopify POS
Shopify Flow Setup with Wonderment
Shopify Fulfillment Events and Order Tags in Wonderment
✉️ Update the Shopify notification emails
Tracking Page
Table of Contents
- All Categories
- Shopify
- Disable Shopify's default shipping notification emails
Disable Shopify's default shipping notification emails
Before you turn on shipping notifications email in Klaviyo, it's recommend to turn off the transactional shipping emails in Shopify so that your customers aren't receiving duplicate emails from both Shopify and Klaviyo.
Step 1: Disable the Order Confirmation or Shipping Confirmation emails
How to deactivate these emails depends upon your Shopify plan:
- If you are NOT a Shopify Plus merchant: Unfortunately, Only Shopify Plus merchants have the ability to turn off these emails in Shopify. You can still disable the Out for Delivery and Delivered notifications from Shopify.
- If you are using Shopify Plus: Due to the importance of the both the order and shipping confirmations emails, Shopify does not give you the ability to deactivate these emails directly from your account, instead, they will turn these off for you. Simply reach out to Shopify support or your account manager in order to get approval to deactivate these notifications.
Step 2: Disable Shopify's Out for Delivery and Delivered notifications
- In Shopify, go to Settings > Notifications
- Scroll down until you see the Shipping section and uncheck the bottom two checkboxes for Out for Delivery and Delivered.
- Uncheck the check boxes next to the emails you'd like to turn off.
Important: Only uncheck these boxes if you plan to send Out for Delivery and Delivered emails via Klaviyo instead of Shopify.
Step 3. How to turn off the "Track with Shop" button on Order Confirmation
The Shop App by Shopify is a great benefit for customers who wish to track all their orders in one mobile app. However, if you intend to send shipping notifications via your own email or SMS, you may want to disable the Shop feature (note: if a customer already has the Shop app installed, they may still receive push notifications on their order).
Shopify leaves this set to ON as a default setting. To disable, go to Settings > Checkout and then under Customer Contact, uncheck the box next to "Customers can download the Shop App from their order status page"
