Wonderment Integrations
Make the most of your Wonderment data by leveraging Wonderment integrations.
Transactional Communications:
- Email & SMS- Send timely, branded shipping notifications to your customers so you can keep your customers informed on where their order is. Delight your customers with positive shipping updates while being transparent about issues that may arise.
Helpdesk:
- Send your Wonderment shipping data to your helpdesk so your CS team can troubleshoot shipping inquiries much more effectively. You’ll be able to access shipping data in your helpdesk platform so you can respond to tickets much faster. You’ll also be able to locate shipments in Wonderment that have a support ticket associated with them, while also being able to preview the support ticket right inside Wonderment.
Post-Purchase Surveys:
- Take advantage of the opportunity your tracking page presents! This highly trafficked page is the perfect way to collect more data on your customers so you can further personalize their experience. Set up post-purchase surveys on the tracking page to capture additional data points (How did you hear about us? Are you buying this for yourself or as a gift? How was your experience with us?)
- Fairing, KnoCommerce
- Customers must be on Storefront Tracking to utilize this integration
- Fairing, KnoCommerce
Reviews:
- Properly time review requests so you are never sending premature review requests before your product gets delivered!
Upsell:
- Make personalized product recommendations on your tracking page vs. showing a static product block
- Rebuy
- Customers must be on Storefront Tracking to utilize this integration
- Rebuy
Returns:
- Initiate a return directly from the tracking page making it much easier for your customers to start a return or exchange
- Loop
- Customers must be on Storefront Tracking to utilize this integration
- Loop
Subscription:
- Allow your subscribers to view your branded tracking page vs. the carriers’ tracking page in your subscriber portal
Accounts:
- Create a unified customer experience with Status. Every tracked order becomes a signed-in shopper and orders can be effortlessly tracked from within the customer account (reducing friction as customer do not have to log in to track their orders).
AB Testing:
- AB testing for Shopify. With Shoplift, you can test Wonderment Delivery Promise on your PDP and at checkout.
- Shoplift
Internal Communications:
- Set up instant updates for your team regarding important delivery delays and issues so you can troubleshoot as soon as you get the alert.
- Slack
- Klaviyo Notifications
eCommerce Platforms:
- Shopify & Shopify Plus
Other:
To recap:
Category | Integrations | Use Case |
Klaviyo, Iterable, Sendlane, Yotpo | Send proactive shipping updates | |
SMS | Klaviyo, Attentive, Sendlane, PostScript, Recart, SMS Bump | Send proactive shipping updates |
Help Desk | Gorgias, ZenDesk | Respond to shipping support inquiries quicker & easier |
Post-Purchase Survey | Fairing, KnoCommerce (coming soon) | Collect additional data on your customers via your tracking page |
Reviews | Judge.Me, Junip, Okendo, Stamped, Yotpo | Properly time review requests |
Upsell | Rebuy | Personalize product recommendations on your tracking page |
Returns | Loop | Make initiating returns/exchanges easier via your tracking page |
Subscription | Stay AI | Allow your subscribers to view your branded tracking page in their portal |
Internal Communications | Slack Klaviyo notifications | Set instant alerts on shipping issues so your team can troubleshoot faster |
eCommerce Platforms | Shopify, Shopify Plus | Access your fulfillment data in Wonderment |
Other | Webhooks | Send tracking data to other tools |
AB Testing | Shoplift | AB test anything on your site. Test Delivery Promise PDP's and at checkout. |
Customer Accounts | Status | Every tracked order becomes a signed-in shopper and orders can be effortlessly tracked from within the customer account |